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Treating Your Customers Like Royalty

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My husband and I recently celebrated at Bistro Bella Vita in Grand Rapids, Michigan. It was absolutely divine and here’s why.

Yes, making online reservations was super convenient. And yes, the venue was interesting and the made-from-scratch, sustainably sourced food was, oh, so good. What was most memorable, however, and why we’ll certainly come back, was the way we were treated.

So, it was our 44th wedding anniversary and every staff in house must have received the memo. From the moment we entered they made us feel special—not that staff-singing, all-eyes-on-you, embarrassing modus—rather a genuine warmth that brought smiles to our hearts. Many of the staff individually came to our table and congratulated us. They asked how long we’ve been married and marveled at our years. Our server offered complimentary desserts (I chose tiramisu, gastro-swoon!). When we were leaving, she wished us many more years to come.

Treating us like royalty has made us loyal customers indeed. Next time we’re in western Michigan, you’ll find us dining at Bistro Bella Vita.

CX is King/Queen in 2023

Those in the know say customer experience, or CX, has become a top priority for consumers. Royal treatment may sound highfalutin, but it’s the name of the game for small business marketing.

What experience do your customers have when they patronize your business? Are they coming back for more? What can you do to make them feel like royalty?

Not sure? Ask them!

What I’m Working On This Month

Check out my updated website (and please let me know of any glitches, typos, or dead links:-).

What I’m Tuned In To This Month

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Celebrating Fat Tuesday with Sense of Place

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You know how you walk into a local bakery and the aroma of fresh baking fills your soul to its deepest depths? That was my husband and me this last weekend as we followed the Wisconsin Foodie trail in Sheboygan. Stepping into the first bakery was an aaah-romatic indulgence of Paczki. Coming upon the second was a heavenly whiff of hard rolls before we even walked through the door. Oh, how I swoon.

Good Smells, Good Marketing

They say good smells are good marketing. In truth, tapping into all the human senses is good marketing and our weekend getaway was a perfect example. Think cozy lights welcoming us as we arrived at our B&B. Or a friendly hubbub at the local foods cafe. All of these absorbed together created a memorable image of Sheboygan, an image which, jargonly speaking, can be referred to as “sense of place.”

Defining Sense of Place

Sense of place is the impression we get from a place. It’s the look, the feel, the sounds—it’s the complete physical and emotional lens through which we experience a place. 

When it comes to your business, sense of place is equally important. It’s an element of your brand. Whether it’s your venue, your website, your logo…they all evoke a sense of place.

NEED HELP WITH YOUR SENSE OF PLACE?

What I’m Working on This Month

I was proud to participate in an upcoming toolkit called “Amplify Our Voices: Connecting Organic Women Farmers with the Media.” It’s put together by Renewing The Countryside and coming out soon. Join their newsletter! 

What I’m Tuned Into This Month

  1. Paczki Day! Everyone is Polish on Paczki Day, so Happy Fat Tuesday to all!
     
  2. Gastrophysics, Charles Spence. A little science-heavy for my right brain, but interesting nonetheless. Eating is multi-sensory, meaning there’s truth to Good Smells, Good Marketing. 
     
  3. “At Berea College, Students Craft a Bright Future, Tuition-Free,” Are you a maker deciding on colleges? Interesting article from an equally interesting magazine.
     
  4. The Corner Table Podcast: Food Photography, A beef farmer recently lamented that the food photographer he hired altered his meat presentations, leaving them inedible. Yep, sorry, but I bet they looked tasty good in the photos. I’m suggesting he listen to this podcast.